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Repair/Service/Parts Enquiry


Ray Poulter

Brilliant service-Parts spot on and prompt delivery--nice change. You are using a first class courier as most of them are rubbish, keep it up.

Christopher Grave

Dear David,
Just a few lines to say thank you so much for the fantastic service you provided me with the other day. Firstly I was truly amazed to find that it was possible to find a replacement Waste Disposal Unit that would fit the existing sink, in terms of size and outlets as my old one was almost 40 years of age and simply by "Googleing" I came up on your web site and telephoned you. You immediately found a solution - I duly ordered a replacement unit which arrived the next morning. Fitting it was just as you said, very straight forward, in fact as the old one had been undisturbed for close on 40 years, that took a little more time, but never the less, it all works and there are no leaks!
A fantastic service all round for which I am most grateful. Do feel free to post this email on your web site if you so wish.
Best wishes

Sally Clough

Thank you for your fantastic customer service, it is rare in these days of internet shopping. If I ever require a similar product I will be ordering from yourselves and I have no hesitation in recommending your company to others.
Yours sincerely

Tony Smee

Hi David, thanks for your very exact description of where I would find the reset button on my machine, you were of course correct and the unit is working again. Other people would have organised a service visit and charged me a £90.00 call out fee to come and do that.
You are a star


Dear Sir,
Just to thank you and your company for a quick and efficient way in which you dealt with my order,it arrived yesterday and is now installed and working,so once again many thanks for professional way in conducting your parts distribution.


Hi Charles here, I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!

Stephen Bailey

Dear Sirs
I rang on Monday to order a part for a kitchen extractor fan which was installed in 1992. The gentleman I spoke to knew exactly what I wanted, that it was in stock and that it would be delivered the following day. This seemed too good to be true, but it wasn't. It duly arrived yesterday, most carefully and thoroughly wrapped, and I installed it forthwith. It works perfectly and looks better than the old one.

I have never encountered better service and have been singing your praises to everyone who will listen. Many thanks.

David Foster

I apologise for not thanking you sooner for your extremely prompt service - order given late on Monday night, received early afternoon Tuesday!

I wish all firms were as efficient.

Best regards.

Alastair Brown

Many thanks - this part turned up before the weekend - fitting was

I think I just saved a fortune!!

Thanks again

Mrs Smith, Holmfirth

Thank you for the very fast delivery of these items! They are perfect and I shall do business with you again!





Homecare House, Noel St, 
Derbyshire UK 
DE22 3AX

Vat no GB 276-314-790

Part of the Cattermole Group Ltd 

Company Reg No: 10900492



Sales & Service Line:

(+44) 01332 346550





About Cattermole

Derby's best known family run business, (father and two sons), an independent repair company that has kept Derby, Derbyshire and the surrounding area homes and businesses working for over 50 years. They have over 70 years experience between them and are authorised agents for sales, service and repairers for many manufacturers. No call-out charge, only pay for when they are on site!

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